Frequently Asked Questions

Everything you need to know about your Kreo electronics and orders.

What is the standard shipping time for orders?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Does my Kreo product come with a warranty?

Yes, all Kreo electronic products include a standard 12-month manufacturer warranty covering defects in materials and workmanship.

What is your return policy for electronics?

We offer a 30-day return policy. Items must be in their original packaging with all accessories included. Please note that opened software or hygiene-related items like in-ear headphones may have restrictions.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products compatible with both Mac and PC?

Most Kreo peripherals and devices are plug-and-play compatible with Windows, macOS, and Linux. Specific compatibility details can be found on each product's individual technical specifications page.